Store Policies
Shipping, Returns & Exchanges
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Canada: 6-10 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
- We work with an on-demand order fulfillment company with facilities worldwide!
What’s your return policy?
- We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@ciaoitalyciao.com within 14 days of receiving your order.
Do you offer refunds?
- Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@ciaoitalyciao.com within 14 days of receiving your order.
- Please provide photos of wrong/damaged items and we’ll sort that out for you.
- Please allow 3-5 business days for your refund to process.
Can I exchange an item for a different size/color?
- At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled.
I got a different item (size / colour) than what I ordered.
- If that’s the case, please let us know at support@ciaoitalyciao.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at scopa@scopascopa.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/hats/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
Shipments from US:
- T-shirts, Tank tops, Neck Gaiters and Hoodies require 4-9 business days to fulfill
- ALL other products fulfill as normal within 2-5 days
Shipments from EU:
- Pillows require 5-9 business days to fulfill
- ALL other products fulfill as normal 2-7 business days
Shipments From Mexico:
- Business as usual 2-7 business days
